Terms and Conditions

Please read the following terms and conditions carefully before using this website.

All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

Handling and Dispatch

Any order placed and paid for before 14:00 on Monday to Friday will usually be dispatched that day, after 14:00 and weekends we will dispatch your item(s) the next working day.

We will only dispatch an item once payment has cleared. If your payment has not cleared the order will not be dispatched until it has been cleared.

If you purchase multiple items in the same order we will usually package them together for delivery.

All of our items are checked for any faults prior to being dispatched.

While we try to ensure all items are in stock and ready for dispatch, if we find we have made a mistake or discover a damaged item we will contact you as soon as we find out about the mistake or fault.

Delivery Times

The time it takes for your order to be delivered may be dependant on the delivery option you chose when placing your order.

Typically Royal Mail 1st class signed-for will arrive the first working day after they have been dispatched. However, Royal Mail cannot guarantee this.

If you have purchased an item and it has not arrived within reasonable time please contact our support team and they will help and try to resolve the issue.

In the event of a missing item we will provide proof of postage and contact the courier as to find out the status of the item.

If it is found that the item has been lost by the courier then we will either refund the amount the customer has paid or we will send the order again with a replacement item where available.

Free Delivery

Eternal Goth provides a free postage option as a gesture of good will, Eternal Goth will ship selected orders for free via Royal Mail.

Items shipped for free typically get dispatched by Royal Mail 2nd Class as such may take a few days to arrive.

Free delivery orders are provided under the same delivery conditions mentioned above.

Overseas Delivery

All of our items are dispatched in the same time frame as United Kingdom, however delivery times may take longer to arrive due to international shipping. It may take up to two weeks for your order to arrive.

In some cases you may have to pay import taxes, if you are unsure on whether or not you will have to pay import taxes please check with your local authorities before placing your order.

Returns Policy

If you are not happy with an item once you have received it please contact us within 14 days of the date you received it, to request an exchange or refund. You have the right to cancel your order for any reason within 14 working days commencing from the day after receipt. The item(s) must be then returned within 14 days from the date you contact us to cancel and request the refund or exchange.

To contact us for a return please use the returns page that can be found in the footer of our website under Customer Service.

You will be responsible for any postage costs for the return of items unless otherwise stated by us.

If you are not from within the United Kingdom please ensure you speak to your delivery company and fill out all paperwork necessary and correctly mark the item as a return, failure to do so may result in non-delivery and the item(s) being rejected or destroyed.

We cannot be held responsible for any item(s) that are lost in delivery to us, it is the buyers responsibility to ensure the packages are sent to us as recorded delivery.

All Items must be returned in their original condition. We will not accept returns if they are wilfully damaged or dirty. If we receive a returned item from you that has obviously been worn, soiled, smoked in or covered in deodorant, pet hair, or make-up it will be sent back to you and you will be charged for the shipping.

Any item which is found to have been delivered faulty will be either refunded or replaced after being checked by Eternal Goth.

You must return all items exactly as they were when you received them.

If your return is accepted we will provide you with a full refund to the value of your order.

If you have any questions at all about returns please do not hesitate to contact us.

Undelivered Items

Items which have not been signed for, or collected by the customer may be returned to Eternal Goth by the respective carrier selected at point of purchase by the customer.

When we receive the item back we will contact the customer immediately, the customer then has 30 days from the day of contact to respond to us, where he/she may request redelivery or a refund.

The customer will be required to pay a second postage fee to arrange for redelivery.

If the customer does not respond within 30 days we will cancel the order and issue a refund. We reserve the right to resell the item to another customer once the order has been cancelled and refunded.

General Data Protection Regulation

We have security mechanisms, polices and other measures in place that protect your personal data in compliance with the "General Data Protection Regulation" and we agree that we will meet all of the General Data Protection Regulation's requirements.

Information Collection

We collect your information when you provide us with your data using our online forms and agree to our privacy policy and Terms & Conditions.

We do not buy or trade data with any third parties as such we will only have the information which you have directly provided to us.

If you have never used our service(s) or contacted us before then we do not hold any information about you.

Information Accuracy

You must provide us with accurate information when completing forms we have provided so that we may keep accurate records in compliance with the GDPR.

If you believe information you have provided is no longer accurate we offer the ability for you to update your information. You may update all of the information we hold about you on your edit account pages or notify us of necessary changes.

Information Removal

You have the right to request that we remove any and all information we currently hold on you at any time. If we receive such request we will usually try to remove the information within 24 hours of receiving the request.

In some cases we may request additional details to ensure you are indeed an account holder when you make a deletion request. This is to protect your account in the event that a third party may be trying to remove your account without your permission.

Once we have deleted your data there is no way for us to recover this data as such you will be unable to request your information from us in the future as we will no longer have access to it.

Information Held Duration

We will store your data for the entire duration that your account is deemed active or until you request that we remove your information. We consider an active account to be an account that has been logged into or used to make an order within the last 2 years.

If an account has not been logged into or used to place an order within the last 2 years the data held by us for that account will be permanently deleted.

If your information has been deleted there is no way for us to recover this data.

Information Access

You have the right to request that we send you a copy of all the information we currently hold on you. We will verify that you are indeed the account holder before we provide this information.

You may request that we provide you with your data in an exported format that may be imported into another online store, upon request we will provide this data.

Information Usage

We agree to not use your information for profiling or marketing purposes.

We agree to only use your information for the sole purpose of providing you with the service(s) you have requested.

We will never sell any of your information to advertisers or other third parties who may be interested in your information.

We may share parts of your information to third parties who are listed in our privacy policy. This sharing is for the sole-purpose of providing our services to you. We will only share information absolutely necessary to third parties who need to know. If a third party does not need to know some or all of your information then they will not be provided with your data.

We agree to only share your information to the parties listed in our privacy policy and only for the reasons mentioned in our privacy policy.

Full details of how we use your data, who we share it with and why we share it can be found in our privacy policy.

Local Data Storage

We may store cookie data on your computer in order to offer you our services and ensure full website functionality.

We do not under any circumstances set malicious tracking cookies such as Google Analytics on your computer or any other 3rd party cookies.

All cookies we store on your computer are strictly necessary in order to provide our service to you.

We will ensure you will always have full permission and the ability to remove cookies Eternal Goth has set at any time using the “Remove Set Cookies” link.

For more information about cookies which may be set by us on your computer please refer to our privacy policy.

Terms and Privacy Policy Update Notifications

We offer the ability for customers to opt-in to receiving update notifications of our terms and conditions and/or privacy policies.

You will not be automatically enrolled into these notifications. You must enable these notifications upon registration or from your user control panel.

If you have opted into receiving notifications you may at any point opt-out again should you wish to no longer receive notifications.

We reserve the right to update our policies or terms at any time without notification where said updates do not make any changes to your or our rights. For example, if we find a spelling mistake in our policy we may update our policy to correct this error without notification.

If you have given us permission to notify you of updates then we will only use this permission for the sole purpose of sending you those updates. We will not send you any marketing material or other unwanted emails through our notification system.

Security Breaches

If we have found that our service(s) have been breached which has lead to data being stolen or leaked we will notify the ICO within 24-hours of the discovery of the data breach.

In addition we will contact any customers who we believe may be at risk of their data having been taken. We may contact the customer by electronic or postal means to ensure that the customer is able to take appropriate steps to prevent further losses.

We will provide the customer with a full breakdown of what data was taken and further information about the breach. We will also include information on what steps the customer should take next to ensure they do not suffer further financial or personal loss from the incident.

Copyright

All product images are copyrighted to their respective owners. We do not remove copyright from any images.

All images, text, code or other material that we create are copyrighted to Eternal Goth and may not be reused or sold.

If you would like to use any of our images or artwork please contact us first.

If you would like to use images that are not copyrighted by us please contact their respective copyright holders. If unsure, contact us and we will provide information of who owns the copyright.

Trademarks

All trademarks, service marks and trade names of Eternal Goth used on this website are trademarks of Eternal Goth. All other trademarks, service marks and trade names remain property of their respective owners.

Warranty Disclaimer

This website and the information on this website are provided “as is” and without warranties of any kind at any time.

While we do our very best to ensure our website is fully functional 24/7 and error free, we do not make any warranties that the website will remain error free or that any defects will be corrected. While we do usually correct all problems we do not guarantee or provide warranties for it.

Eternal Goth always tries to provide a secure and safe service with the latest in security technologies and security expertise, but sometimes bad things can happen to websites which are simply outside of anyone's control. As such we do not provide any warranties that our website will remains virus free and free of other harmful material.

We do our very best to secure our servers, however In the event of an attack on the Eternal Goth servers, we do not warranty any damage which may be caused by the event and may not be held liable as we have done everything we possibly can to prevent such things from happening.

We do not make any warranties or representations regarding the use of the materials or text in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some territories do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Nothing in these terms affect your statutory rights as a consumer.

Typographical Errors

In the event that a product on Eternal Goth is mistakenly listed at an incorrect price or is out of stock, Eternal Goth reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price/out of stock.

If an item has already been paid for at an incorrect price and the order is cancelled Eternal Goth will provide a full refund of the full amount of the incorrect price including any delivery charges that were applied to the order.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated or modified by Eternal Goth without notice at any time, for any reason.

The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

We may deliver notice to you by any means of e-mail, a general notice on the website, or by other reliable method to the address you have provided to us.

Miscellaneous

Your use of this website shall be governed in all respects by the laws of the United Kingdom, without regard to choice of law provisions.

You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products on Eternal Goth) shall be in in the United Kingdom.

Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products on Eternal Goth) must be commenced within one (1) year after the claim or cause of action arises.

Eternal Goth's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

Eternal Goth may assign its rights and duties under this Agreement to any party at any time without notice to you.

Usage of our services

You may not use our website or services for malicious purposes, nor may you harass any member of staff in any shape or form, this includes, but not limited to abusive language, sending obscene pictures or stalking a member of staff via any means. Including but not limited to, e-mail, chat, phone call, mail, etc.

Attempting to hack any Eternal Goth server, or website is strictly forbidden. You are held fully liable for any damage you may cause upon Eternal Goth and it's users by attacking or hacking any and all parts of Eternal Goth.

Third Party Links

Sometimes we may provide links to third parties. In such case we can not be held liable for the content or operations on such websites. You will be under the third parties Terms and Conditions along with Privacy Policies on their own websites and Eternal Goth holds no liability or responsibility over those websites.

Breach of the Terms and Conditions

Should you be found to be in breach of our Terms and Conditions we reserve the right to cancel and terminate your account.

We also reserve the right to permanently ban you from the usage of our services or websites without prior notice should you breach these terms.